Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal information when you interact with r.e.relo's website and services. We are committed to protecting your privacy and ensuring the security of your data.
1. Information We Collect
Personal Information:
Name
Email address
Phone number
Location preferences
Communication preferences
Message content and history
SMS opt-in status and timestamp
SMS consent verification records
Automatically Collected Information:
IP address
Browser type
Device information
Usage data
Cookies and similar technologies
Message delivery status
Messaging platform metrics
2. How We Use Your Information
We use collected information to:
Provide and improve our services
Process your relocation requests
Communicate with you about our services
Send marketing communications (only with explicit opt-in consent)
Send service-related SMS messages
Analyze and improve our website and messaging performance
Comply with legal obligations
Maintain records of messaging consent and opt-out requests
SMS-Specific Usage:
We will only send SMS messages to phone numbers that have provided explicit consent
SMS messages will include clear sender identification
Marketing SMS messages will include opt-out instructions
Service-related SMS messages will be clearly distinguished from marketing messages
3. Information Sharing
We may share your information with:
Real estate partners and agents
Service providers who assist in our operations
SMS platform providers and telecommunications carriers
Legal authorities when required by law
Business partners (only with your explicit consent)
We do not sell your personal information to third parties.
SMS Data Handling:
Our SMS service providers are contractually bound to maintain the confidentiality and security of your information
Message content and phone numbers are encrypted during transmission
We maintain records of all SMS communications for compliance purposes
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure
All SMS data is encrypted both in transit and at rest
We maintain access controls and audit logs for SMS systems
Regular security assessments are conducted on our messaging infrastructure
5. Your Rights
You have the right to:
Request corrections to your data
Opt out of marketing communications through multiple channels (SMS STOP command, website, email, or phone)
Request deletion of your information
Lodge a complaint with relevant authorities
Receive information about how your data is used for messaging
Revoke messaging consent at any time
SMS-Specific Rights:
You have the right to:
Opt out of SMS messages by replying STOP at any time
Receive confirmation of opt-out requests
Request your messaging history
Control the frequency of SMS communications
6. Cookies
We use cookies to:
Improve website functionality
Analyze website traffic
Personalize your experience
Remember your preferences
You can control cookie settings through your browser preferences.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
8. International Users
If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the United States.
9. Changes to Privacy Policy
We may update this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the updated Policy.
10. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
Email:
r.e.relo
2661 Midway Rd #200 Warehouse 31
Carrollton, TX
75006
Last Updated: October 21, 2024
Email: [email protected]
